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After placing your order, you will receive an order confirmation email, which confirms your order number, item purchased and delivery address.
Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your tea with and check it hasn’t been filtered into your spam/junk mail.
Please note that the above time frames are stipulated by the delivery companies that we use for delivering our products to each location all over the world. On the rare occasion, there are delays, delivery duration may extend beyond these expected time frames.
If you wish to make a complaint about your product not reaching you within indicated time frame, please contact the postal company in charge of delivering your parcel (this will be found in your delivery confirmation email which will be sent once your order is dispatched) - this will be a much more efficient way of tracking down your parcel and working out why it is delayed. Please do email us if you have contacted the delivery company and are still having difficulties with your order at email@example.com.
We deliver to the following countries:
Australia, Austria, Bahrain, Belgium, Bulgaria, Cambodia, Canada, Cyrus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Jordan, South Korea, Kuwait, Laos, Latvia, Luxembourg, Macao, Malaysia, Maldives, Malta, Monaco, Myanmar, Nepal, Netherlands, Norway, Oman, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam.
We will replace any damaged products if you return them within 30 days of purchase. Please contact us at:firstname.lastname@example.org to find out how to send damaged products back to our nearest warehouse and we will process the replacement after we receive them.
Please always include your order confirmation number in the subject line so we can be super speedy when replying!
As we are all different, we appreciate that our tea may not be suitable for absolutely every body type and so we cannot offer refunds if the tea does not perform the changes you desire. Prior to purchasing our tea, we recommend you read through our REAL RESULTS or LOVE BOARD to read our reviews – or see our Instagram.